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Returns and Refunds


Strict-selection General Item Return Policy 

If you would like to cancel an item within 12 hours of purchase, please contact us via email and we will cancel it 100% free of charge. Please note that if we already processed your order, you will be unable to cancel your order and you will need to follow our standard return procedure to receive a refund.  If you would like to return an item after that period, you will need to follow the standard return policy mentioned below. 

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.

For ALL return orders, customers will need to pay a return shipping fee and a 25% restocking fee. 

Returning Defective Items

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

  • Within 15 of days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
  • We will review the claim and contact you if we need more information.
  • If Approved, we will refund or resend the item, you may also be asked to return the product.
  • Returns that are approved, will be not have to pay for any return shipping fees and will get a 100% money back refund. 

Where do i send returns?

Please contact our Customer service at support@shaperathletics.com to get the returned address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 day time frame. 

Extended Warranty

If you purchased our Extended Warranty program and you have an issue with your item, please send us an email to support@shaperathletics.com and tell us your issue with your product and send us a picture. Once we receive this information and review it, we ship you a brand new item 100% free of charge.